REQUESTS

How do I make a request for a product?
Fill out our application form. Be sure to describe exactly what you want to get product (make, color, model, etc.. For clothing and shoes be sure to indicate the size equivalent American standard). We will respond within 48 hours to your request and, on occasion, give details on how we can serve you.

you accept requests from other countries in South America?
Although we intend to expand to other countries in South America soon, we are currently serving only to customers residing in Brazil.

How do I know if the shoe or clothing that I buy will fit me?
We put your disposisão a table that will help identify the sizes used in the United States that are equivalent to that used in Brazil. However, this table and placed at his disposal only for your reference - remember that the sizes of clothing, footwear and other pieces of clothing and acesscrios vary from model to model, and even among products from the same brand. Therefore, we are not responsible for any differences or discrepancies in the values ​​shown in the table for the products that you may acquire. We recommend that you visit shoe shops and other stores of gender and check the sizes of the pieces you want to buy - most already have shoes and clothes on the label (or soles of the shoes) the equivalent size in the United States.

The voltage and the same in the U.S. and Brazil? Do I need any adapters for the electrical and electronics?
The voltage in the U.S. and adapted 110v/120v. In Brazil, the tension, commonly known as "voltage" varies from region to region and can be 110v/120v or 220v depending on the state you live. If you live in a state that adopts the voltage of 220V, you can use an adapter or converter 100v to 220v, which can be purchased at any electrical goods store.

How do I know if I'll save lots buying U.S. and not Brazil?
See our price comparisons to get an idea of ​​how much you can save.

Transit, delivery and return of merchandise

As the goods are shipped to Brazil?
The mode of transmission varies with the size, value, shipping cost and product type. We can ship the product via air mail or cargo. Delivery time varies between 15 days and 45 days, depending on the mode of transmission and the Brazilian state where you are.

What is the delivery of my order?
Delivery time varies between 15 days and 60 days, depending on:
delivery method (airmail or cargo kingfisher);
the Brazilian state where you are (usually takes a little longer deliver to the north and northeast);
and the value, size and weight of the goods (TVs and other items of higher value may take longer).

There are some insurance against loss, theft or damage during transit of my goods?
The delivery of higher value items such as computers, electronics and appliances may require the purchase of insurance

There is some risk of my product to stop at customs?
What is the procedure to remove the goods from the IRS if I am notified that my order stopped at customs? Check the IRS Web site for details.

And if I do not like the merchandise, I return it?
no. The goods can only be returned if not opened. (Sealed box)

In what cases can I return merchandise?
All products come with factory warranties only sopedir can help you with this process to understand their rights. More carefully read all their rights in receipts. Sopedir responsivel and not the products but more for the delivery of products.

PAYMENTS

How can the payment be made?
Payment can be made via deposit in the BANK OF BRAZIL (For security reasons, the account number and agency data will be provided only when you are ready (a) to formalize their request.

In what currency can I make payment for the goods?
Payment is made via reais deposit in any branch of BANK OF BRAZIL.

Is there a case for returning the money paid?
- If the product you received is defective (see question / answer above on how to proceed in such a case) to proceed with the return of your money.

PRODUCT QUALITY

you sell pirated products?
SoPedir.com never sell pirated products. All the products we buy are purchased from reputable shops and great reputation in the market.

What is the quality of products?
All products are new and in original packaging as received from the shop / supplier.